One of the many benefits available to members of the University of Maine Benefit Program is MDLIVE, a virtual care provider able to respond to your non-emergency questions and concerns 24/7/365.
What is MDLIVE?
With MDLIVE, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute for a doctor’s office, urgent care, or an emergency room visit.
It is important to note that MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately.
When can I start using my new account?
You can start using MDLIVE immediately after you sign up and activate your account. Sign up and activation are totally free. If you are required to pay, you will only be asked for your credit card information when you visit with a doctor. Once you have an MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.
Where is MDLIVE available?
MDLIVE is available anywhere in the United States. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
How much does it cost?
Getting started is totally free. If you’re receiving MDLIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.
Want to learn more about MDLIVE?
Visit https://mdlive.com/ums or call 1-888-726-3171 and find out how this benefit offered by your University of Maine System Health Plan can fit your needs.