Pack your bags and have peace of mind.
You shouldn't have to worry about getting sick on vacation
or while traveling for work.
When you need a doctor on the road, use MDLIVE. Our Board Certified doctors are available 24/7/365.
Call us at 1-888-726-3171 or visit us online at MDLIVE.com/ums
Use MDLIVE anywhere, anytime.
Perfect when you're away from your primary care doctor, MDLIVE can also be used:
What can MDLIVE doctors treat?
Designed to help with most non-emergency conditions, our Board Certified doctors can diagnose, treat, and prescribe medicine, when appropriate, for many common medical conditions including:
And, by the way, look for your MDLIVE magnet in the mail in June...a handy way to keep the web site and phone number close at hand for quick reference all summer long!
Campus Community Events on the Rise!
If you are wondering where all this variety comes from in seeking a happier and healthier lifestyle, try your University of Maine System Wellness Program!
More and more activities are being created by campus champions, committees, and individuals and gaining rapid approval to keep everyone moving forward in new and exciting ways.
“The number of community and multiple-session events coming through our approval process is phenomenal,” says Director of Benefits Tony Richard. “We’ve seen dozens just since the turn of the year!”
One of the main reasons that these Level Two qualifiers are multiplying around the System’s seven campuses is that the process for forwarding and approval has never been easier.
Once you or your colleagues have developed an idea for how you would like to begin your own brand of wellness programming, all you need to do is fill out a simple form for either a Campus Community Event or Multi-Session program.
Criteria for approval include a description of your event, method of documenting participation, structure of activity, and how it relates to achieving a happier and healthier lifestyle.
Most requests are processed within five working days and if they meet the criteria for approval, activity can begin almost immediately.
“Teamwork and competition are powerful motivators to
change behaviors,” says UMA-Bangor Wellness Champion Lori
Googins. “When we developed our Walk Across North
America community event, we knew just counting steps wouldn’t
be enough. So, we set up a fifteen-week format, campus
members created teams of six or seven participants, and we
tracked progress weekly and every three weeks had built-in
incentives. Our participants have noticed some significant
health benefits! It was awesome and they’re already asking what’s next!”
Please note that once an event is approved and the event or program is completed the following is still required for appropriate credit:
University of Maine
Colleen Gagnon firstname.lastname@example.org
Bridget Gaug email@example.com
Brian Drisko firstname.lastname@example.org
Kelley Strout email@example.com
University of Maine at Augusta
Jeanne Mathews firstname.lastname@example.org
Brendan Gilpatrick email@example.com
University of Maine at Augusta – Bangor
Lori Googins firstname.lastname@example.org
University of Maine at Farmington
Michael Colella email@example.com
University of Maine at Fort Kent
Joyce Plourde firstname.lastname@example.org
Alyssa Anaya email@example.com
University of Maine at Machias
Michelle Hale firstname.lastname@example.org
University of Maine at Presque Isle
Keli Marston email@example.com
Alyssa Anaya firstname.lastname@example.org
University of Southern Maine
Amy Blaisdell email@example.com
Katie Mahoney Katherine.firstname.lastname@example.org
Hello, you've reached the Employee Benefits Center.
How may I help you?
Dozens of times a day, University of Maine System employees hear that helpful greeting as they reach out to the Office of Human Resources and its Employee Benefits Center with all sorts of questions and issues.
Do you ever wonder who is on the other end ready to join your journey for information and understanding?
Perhaps it's Karla Kemp, the EBC's Coordinator
A customer service professional with seventeen years’ experience in the hospitality industry and with state government, she’s seen her share of challenging inquiries!
“We see ourselves in the very same situation as you are. The EBC isn’t outsourced. We are University of Maine System employees just like everyone else. That’s why we have so much empathy and understanding. The issues we hear about are the very same ones that impact us as well. “
For leave questions, Fred Meserve is your source
The veteran of the group, Fred’s been with the EBC since day one three years ago when the
One University concept and then the single HR organization operation moved forward. Now the EBC’s Leave Coordinator, he has a background in disability benefits and customer satisfaction…and he’s a true partner not a passenger!
“Answering a question or helping you navigate your benefits plan is something we do together. It’s the feeling of working on a solution or resolution of a problem with you. That’s what leads to our best outcome.”
Value added from the team and Tammie Perez
Twenty-two years of customer service in retail, payroll, and the military has taught her a thing or two about how to provide for your current and future needs!
“Our role is to educate you while we are providing information and answers. Helping you understand how things work is really the best approach. You’ll come away from the call with not only your short-term needs met, but also knowing more so you can answer your own questions down the line.”
You get way more than a headset and keyboard with Ann Remick
An HR generalist who has not only explained benefits, but developed a plan or two during her thirty-one years on the front lines, Ann knows how to field the tough questions.
“The most difficult calls are the ones when System co-workers are struggling with a variety of issues. It can be stressful. But, in the end, taking a step back and inviting your caller to do the same sets up a level of trust that we are there to help them and will do everything we can to do it.”
Kristen Cobb is the newest team member, but she’s no rookie
Benefits, billing, life insurance, Kristen brings a broad background to her customer support in the EBC. Even so, she and her colleagues know that sometimes, the issue may need a little bit of research.
“If we don’t have the answer at hand, we will tell you up front. Our promise is to get it in a timely and responsive way and follow up diligently. You need information sooner rather than later.”
"We may not all be in the same location, (Tammie and Kristen actually call USM’s Gorham campus home), but rarely does an hour go by without our touching base with other members of the team. Ours is not a solitary activity. You wouldn’t believe how often we’re on HipChat to get you what you need when you need it!”
How do you contact us?
Toll-free (866) 269-9635
“Yes, the work can be demanding, sometimes even stressful but would you believe it, we really do have a sense of humor and fun and we take it as a point of professional pride that we rarely push a question or issue to others. We are problem solvers, but smart enough to know when it’s time to reach out for help.”
Getting better every day and improving our level of customer service is a priority
Hearing what we have done to respond to your needs or how we can provide even better service is invaluable feedback. That’s why our customer service process includes a survey to share your experience.
“The most rewarding calls are those in which we are able to not only provide what you need, but partner to build a relationship of support and trust. You can rely on us to be responsive and dedicated to a positive outcome. If you hang up or log off knowing the answer, but also understanding more about your benefits package in the exchange, we’ve succeeded.”
TIAA offers monthly webinars through its interactive site called the Virtual Environment: www.tiaa.org/ve. This innovative resource offers users 24/7 access to a wide range of articles, on-demand seminars, and live monthly seminars on a variety of essential financial topics.
Live webinars to boost financial know-how
The live events will give participants real world financial tips, tactics and techniques to help start, build, and maintain your retirement savings. Space at these webinars is on a first-come, first-served basis. Employees can reserve their place at any of the webinars by visiting www.tiaa.org/ve.
Check out the June schedule:
Equally Prepared: Financial planning for the LGBT community 6/13, 12 – 1 p.m.
Paying Yourself: Income options in retirement 6/13, 12 - 1 p.m.
Special Topic: Dismantling myths about annuities 6/14, 12 – 1 p.m.
Charting Your Course: A financial guide for women 6/14, 3 – 4 p.m.
Halfway There: A retirement checkpoint 6/15, 12 – 1 p.m.
The Starting Line: Why and how retirement saving should begin now 6/15, 3 – 4 p.m.
TIAA sends email reminders directly to participants who have thoughtfully provided their addresses in order
to receive correspondence and communication.
And, Don’t Miss Stay Smart for Life
No matter where you are in your career and financial wellness journey, you may take advantages of
many tools and resources available by visiting TIAA.org/ums, calling TIAA at 1-800-842-2252, or
scheduling a 1:1 advice session at TIAA.org/schedule.
Also, there is a new program designed to help employees reaching retirement age or changing jobs. Financial decisions at these times may have an impact on retirement security. The TIAA Stay Smart for Life program is designed to provide tools and resources that may be useful during these types of transitions. Educational emails, print materials, and outbound calls may be provided.
TIAA-CREF Individual & Institutional Services, LLC, Teachers Personal Investors Services, Inc., and Nuveen Securities, LLC, Members FINRA and SIPC, distribute securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association of America (TIAA) and College Retirement Equities Fund (CREF), New York, NY. Each of the foregoing is solely responsible for its own financial condition and contractual obligations.
Investment, insurance and annuity products are not FDIC insured, are not bank guaranteed, are not deposits, are not insured by any federal government agency, are not a condition to any banking service or activity, and may lose value.